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Cricut® Frequently Asked Questions

This collection of questions and answers (or at least suggestion) refers only to Cricut cutters that use Design Space. As of this writing, that includes Explores, Joys, and Makers.

If you have a question about older Cricuts, please check out our Legacy Cricut FAQs.

Can Cricut Software Import .SVG Files?

Design Space can. (Design Studio and Craft Room never could, but they've been discontinued, so that's pretty "academic" at this point.)

Once they are imported you can rotate and resize them, and make some changes.

Can Cricut Software Export .SVG Files?

No. For that reason, consider;

  • Making sure all of your Design Space projects are saved to your hard drive. (Cricut has announced that they will eventually limit the number of projects you can save to their "cloud," so this is a safeguard.)

  • Saving any .svg files that you imported images from as .svg files somewhere on your hard drive, in case you need to get back to them.
  • Taking a screen shot of your Design Space canvas with the grid lines hidden, and saving that somewhere on your hard drive, in case you need to re-create it for any reason.
    • The screen shot will help you remember how you arranged things so you can do it again quickly.
    • If for some reason you can't pull up your Design Space file, you might be able to use graphic software to crop everything but the image, then import it into SCAL5, CorelDraw, or some other software that can convert it back to vector graphics. It will NOT be as clean as if you had the original graphic but at least it will be available.

How Do I "Link" My Cartridges to My Account?

If you buy a new Cricut Explore and register it to yourself, you can simply follow the directions here:

If the link doesn't work, click here.

If you bought a used Cricut Explore, Joy, or Maker, you will have to contact Cricut Customer service, because those machines stay registered to the original owner indefinitely, and you actually run a risk of linking your cartridges to the other person's account.

Generally Customer Service will give you a code # that you put on a sheet of paper, then you photograph the cartridges front and back and e-mail them the photos. Consider resizing the photos to 800 or 1200 pixels wide first - if you send photos directly from your phone, their e-mail system discards them.

If you happen to own a Cricut "Cartridge Adapter," then you already know this stuff. But don't kill yourself to buy a used one. From what I can tell at this moment, they will also stay registered to the original owner, so you'll still have to go the Customer Service route.

Why Can't I Find a New Cartridge Adapter Anywhere? Because Cricut seriously underestimated the number of those they would sell and apparently has no interest in having another batch made up.

Please don't buy a used one! From what I can tell at this moment, they will also stay registered to the original owner, so you'll still have to contact customer service.

Generally Customer Service will give you a code # that you put on a sheet of paper, then you photograph the cartridges front and back and e-mail them the photos. Consider resizing the photos to 800 or 1200 pixels wide first - if you send photos directly from your phone, their e-mail system discards them.

Why Aren't Some of the Images From My Cartridges in My "Image Sets" Once I've Linked Them?

Because - in some cases - Cricut "rethunk" the way they were going to do these. As an example, I bought the "Haunted Happenings" cartridge chiefly because of the cool 3D haunted house project. But when I linked my "Haunted Happenings" cartridge to my account, only a handful of images showed up. Turns out someone at Cricut decided people would rather purchase the images separately - even images they already purchased once.

Before you get ride of your old Cricut and its cartridges, make certain all the images you want from the old cartridges are also available to you in the corresponding Design Space "purchased" image set.

Is it "Safe" to Get Rid of My Old Cricut Once I've Bought Its Replaceent and Linked my Cartridges to my Acount?

Yes and no.

If you ONLY ever used your old Cricut with cartridges, and you're certain all of the images you'll want to use in the future are in your "purchased" image set" collection (see above), you're probably safe.

If you were used to cutting original or downloadable images with your old Cricut Expression (1), Personal Cutter, or Create, you may find that it's still easier to use the old Cricut and Sure-Cuts-A-Lot5 for those images than using the .svg import feature of Design Space.

If cartridges you're used to using aren't available as "image sets," you may want to keep those cartridges and your old cutter around for the times you need those particular images.

Why Won't Cricut Customer Service Let Me Link Some of My Cartridges? If you can't link cartridges through your Explore or Cartridge Adapter, and you contact Cricut Customer Service, they'll manually link most of your cartridges to your account, once you send them proof that you have them in your possession.

But there's a question of copyright. Cricut can be a pain about a lot of things, but they'll generally accept that any cartridges in your possession were purchased legally at some point somewhere and ignore the fact that you might possibly not be the original purchaser.

However they will NOT do that with cartridges that have other people's copyrights on them. Martha Stewart, Disney, Marvel, DC Comics, even cartridges that Teresa Collins or Anna Griffin develope specifically for Cricut. Given, say Disney's propensity for suing people for even very minor copyright violations, I can't completely blame them. (Disney once sued a daycare center in my town for hanging store-bought cardboard cutouts of Snow White and the Seven Dwarfs on the wall of one of their rooms.)

So I have a Teresa Collins December 25th cartridge and a Martha Stewart Cake cartridge I can't use with my Explore. I COULD repurchase the Theresa Collins image set (which I have already paid for once), but the Martha Stewart image sets aren't even available anymore.

But I still have my old Explore and Cake, so I can still use those cartridges to my heart's desire, as long as I don't mind having multiple craftcutters in my workshop.

Why Won't My Cricut Cut the Same Materials at the Same Settings as Other Folks Cricuts?

Because goofy things like the humidity of your craft room versus the other person's can have effect, as well as microscopic difference between your machine and theirs. When someone says, "I cut X with Y settings," use that as a starting point. If you discover you're not cutting all the way through, go up a notch and try again. If you discover that you're seriously gouging your cutting mat, dial it back a notch and try again.

Never buy just enough materials for your project. If you're trying a new material or a new scoring or cutting technique, you will almost always destroy the first piece.

Will Generic Mats Work on my Cricut?

Yes, as a rule, but they will vary in thickness. For example, I was cutting posterboard on my old Explore with Cricut brand 12"x24" mats, but I only needed 12"x12" mats for my project, and I got tired of clearing my entire workspace every time I put the oversized mats in. So I tried a set of Xinart Standard Grip Cutting Mats. On the Cricut mat, the Deep Cut blade barely cut through the posterboard. On the Xinart mat, it cut quite through and seriously gouged the mat on the same setting. Not a problem, really, I just had to crank the blade back a notch.

Conclusion

As questions continue to come in from readers, this list may very well expand.

In addition, if you've been thinking about getting a cutter for your own or your club's purposes, I hope this helps you avoid any critical mistakes.

Watch this page: more articles are in the works.

As always, we want to hear your suggestions, criticisms, additions, etc. Enjoy your hobbies, and especially any time you can spend with your family in the coming months!

Paul


Note: HobbyCutters.com™, Family Garden Trains™, Garden Train Store™, Big Christmas Trains™, BIG Indoor Trains™, and BIG Train Store™ are trademarks of Breakthrough Communications (www.btcomm.com). All information, data, text, and illustrations on this web site are Copyright (c) 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021 by Paul D. Race. Reuse or republication without prior written permission is specifically forbidden.
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